Rebuild the Full Text Index Database

If you notice that your keyword (full-text) searches in DocRecord are not working as expected, you may need to rebuild your full-text index database.  Depending on the size of your database, this may take a considerable amount of time so please be sure to perform this procedure during a non-busy period (e.g. over the weekend).

Below are the steps to rebuild the full-text index database in DocRecord:
 

1. First, stop the DocRecord Document Service in the Windows Services list.  Please note that this step will disconnect any users currently logged into DocRecord.
   
   
2. On the server where DocRecord is installed, locate the folder containing your full-text index database ("C:\Program Files (x86)\Prism Software\DocRecord\Index" by default).  Rename this "Index" folder to something else (e.g. "Index_OLD").
    
3. Start the DocRecord Document Service, which should recreate the "Index" folder and reset it to a clean install state.
    
4. Browse to the "\Server\Tools\Indexing" folder of the DocRecord installation directory ("C:\Program Files (x86)\Prism Software\DocRecord\Server\Tools\Indexing" by default).
   
   
5. Locate the "Rebuild Document Index.exe" executable, and right-click on it and select "Run as administrator".
   
   
6. When the command prompt window opens and you are prompted for a "Starting Document ID" value, please leave it blank and press "Enter" on the keyboard to proceed.
   
   
7. The progress should appear in the command prompt window, indicating when the process is complete.
   
   
8. Once complete, you can close the command prompt window and resume use of DocRecord.