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Welcome to the Prism Software Support Site!

Here you will find access to the latest info on all the Prism products, including release notes, documentation, FAQs, and technical articles.  New content is being added regularly, so please check back here frequently!

Products

 

Request Support

Need technical support with a Prism product?  Click here to submit a support case and receive technical assistance.

Remote Support

Already on the phone with a Prism Support representative and need to grant remote access to your computer?  Click here to run the remote support program and get connected.

Chat Support

Have a quick question? Click here to chat with a Prism Support representative.

Live Technical Webinars

Need further assistance with a Prism product?  Click here for more info on attending a live technical webinar with a Prism expert.

Latest News

DocRecord v5.0.0.448 Release
DocRecord v5.0.0.448 has been released as a v5 maintenance update, and provides various new features, improvements, and bug fixes to the previous release version.  Please see the release notes for complete details.  If you're new to DocRecord v5, please be sure to check out the What's New in DocRecord v5.0 page.
ScanPath Desktop v1.1.0.226 has been released, and provides various new features, improvements, and bug fixes to the previous release version.  Please see the release notes for complete details.
PrintPath v1.1.0.369 Release
PrintPath v1.1.0.369 has been released as a maintenance update, and provides various improvements and bug fixes to the previous release version.  Please see the release notes for complete details.
DocRecord v4.1.1.392 Release
DocRecord v4.1.1.392 has been released as a maintenance update, and provides various improvements and bug fixes to the previous release version.  Please see the release notes for complete details.
DocQueue v1.0.0.53 Release
DocQueue v1.0.0.53 has been officially released, providing advanced management of print queues.  It’s easy to operate with point-and-click management and drag-and-drop capabilities.  Please visit the Reseller Information section to access the NFR download link for this product.
PrintPath v1.1.0.78 Release
PrintPath v1.1.0.78 has been officially released, and includes Notification Agent support for the Chrome OS and Mac OS X operating systems!  To find out more, please see the What's New and Release Notes sections for PrintPath.
Support Site Launched
A dedicated support site has been launched for the following Prism products: DocRecord ScanPath PrintPath We will be updating the site with new content and more products, so please check back regularly!

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