PrintPath Web Admin - Default admin username and password fails on new install

Owned by Jun Dockins (Deactivated)
Mar 04, 2015
1 min read

Problem

The PrintPath Web Admin does not accept the default admin username and password on a new install and displays an Invalid username or password error.

Solution

This issue can be caused by the server Local Security Policy for System Cryptography: Use FIPS Compliant algorithms... being enabled.

Disabling this security policy and restarting the server will allow for the PrintPath FollowPrint Service to start.

Do you need to reset the default admin username and password?

 

If the default admin username and password has been changed and is now unknown, an SQL administrator can log in to the PrintPathDB and run the following query on the database server where the PrintPathDB exists to reset the default admin username/password.

 

USE [PrintPathDB]
GO

UPDATE [dbo].[SettingsEntity]
SET [AdminUserName] = 'admin'
,[AdminPassword] = 'U/02WK6j+v0A6ctzCe3fGg=='
,[AdminPasswordSalt] = '/4uJxGOr0gqVXvweKzw/QQ=='

GO