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Change “WARN” on line 29 in PrinterMonitorService.exe.config to "INFO" to get more logging from the PrinterMonitorService.
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To enable verbose logging for the PrintPath Server and/or the PrintPath Printer Monitor Service, please follow the steps below:
- Stop all the PrintPath related services in the Windows Services list:
- PrintPath Service
- PrintPath Printer Monitor Service
- PrintPath FollowPrint Service
- Prism Authentication KMBS Service
- FollowPrint KMBS Service
- If you wish to obtain a clean set of log files, please browse to the PrintPath Logs directory (“C:\Program Files (x86)\Prism Software\PrintPath\Logs” by default) and delete all the log files shown there. Otherwise, you may skip this step.
- In the PrintPath installation directory (“C:\Program Files (x86)\Prism Software\PrintPath” by default), locate the appropriate ".config" file corresponding to the PrintPath component you wish to enable verbose logging for:
- PrintPathSvc.exe.config - PrintPath Server
- PrinterMonitorService.exe.config - PrintPath Printer Monitor Service
Open the ".config" file in a text editor (such as Notepad) and locate the line containing level value="INFO" and change the word INFO to DEBUG. Then save the changes to the ".config" file and close the text editor. The updated “.config” file should now look like this:
Code Block <configuration> ... <log4net> ...
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<root>
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<level value="
...
DEBUG" /> ...
...
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</root> ... </log4net> ... </configuration>
- Start all the PrintPath related services in the Windows Services list (in order):
- PrintPath Service
- PrintPath Printer Monitor Service
- PrintPath FollowPrint Service
- Prism Authentication KMBS Service
- FollowPrint KMBS Service
- At this point, the verbose logging mode should be enabled and all the logs in the PrintPath Logs directory (“C:\Program Files (x86)\Prism Software\PrintPath\Logs” by default) should contain the additional information for troubleshooting purposes.