Updating PrintPath

Owned by Ben Ha (Deactivated)
Last updated: Oct 03, 2015
3 min read

Update Preparations

Before updating PrintPath, please make note of the following information:

  1. Installation Directory - Note down the folder path in Windows where PrintPath is currently installed to as you will need to select this same directory during the update process.

  2. SQL Server Configuration - You can find out the existing database server using the PrintPath Configuration Tool by going to Start > Programs > Prism Software > PrintPath > PrintPath Config.



  3. Service Accounts - In the Windows Services list (Start > Run and type "services.msc"), locate the PrintPath services.  To modify the login properties, right click on the selected service, go to Properties, and then the "Log On" tab.  Make note of the Log On properties (including any specific user account and password information) as you will need to reconfigure this information after the upgrade.

    1. PrintPath Service - This is the main service of PrintPath and communicates to the SQL Database Server and Active Directory.  This service should be set with the appropriate user logon credentials and with "Automatic" for the Startup Type.



    2. PrintPath Printer Monitor Service - This service communicates with the Print Spooler service and should be set to logon as the "Local System" account with "Automatic (Delayed Start)" for the Startup Type.



    3. PrintPath FollowPrint Service - This service handles FollowPrint / GuestPrint / Scan to Me/Home / BrowsePrint functions.  This service should be set with the appropriate user logon credentials and with "Automatic (Delayed Start)" for the Startup Type.



Also, as a safety precaution please note that it is strongly recommended to make a complete backup of your entire PrintPath system prior to attempting the update.

Update Instructions (PrintPath Server)

  1. Run the PrintPath Server.exe installer as an administrator on the server where PrintPath is currently installed.  Follow the installation wizard prompts until the Configure PrintPath window appears.

  2. Verify that the SQL Server database instance and name are correctly set (as noted earlier), and then click the Install button to update your database.



  3. After the database update completes, click the Close button and then complete the installation wizard.

  4. Finally, open the Windows Services list and locate the PrintPath services.  Set each of the PrintPath services to have the appropriate service logon accounts and startup types (as noted earlier).  Then restart the PrintPath services in the following order:

    1. PrintPath Service
    2. PrintPath Printer Monitor Service
    3. PrintPath FollowPrint Service

Update Instructions (Remote Printer Monitor Service)

Please follow the steps in this section only if you are monitoring remote print servers in addition to the printers shared directly from the PrintPath Server.  If this applies to you, please follow these steps for each remote print server you are tracking printing activity from.

  1. Run the Remote Printer Monitor Service.exe installer as an administrator on each of the remote print servers you are tracking printing activity from.  Then follow the installation wizard prompts.

  2. When prompted, make sure to point the PrintPath Printer Monitor Service back to the server where PrintPath is installed.



  3. When the installation wizard completes, make sure the PrintPath Printer Monitor Service is started.


Update Instructions (Notification Agent)

Please follow the steps in this section only if you have users who require notifications and/or need to respond to print jobs handled by the PrintPath Server (such as prompting for Account Codes, print rules, print redirection, etc.).

  1. Run the PrintPath Notification Agent.exe installer as an administrator on each of the user workstations that this .  Then follow the installation wizard prompts

  2. During the install, you’ll be prompted to enter the PrintPath Server URL for notification requests.  Enter the appropriate server name for where your PrintPath Server is hosted using the URL format requested.



  3. When the installation wizard completes, you are ready to resume use of the PrintPath Notification Agent.