The program can't start because FreeImage.dll is missing from your computer.

Problem

When you open the Desktop Client and/or try to create a new folder, you get an error message that is similar to the following:

The program can't start because FreeImage.dll is missing from your computer. Try reinstalling the program to fix this problem.

Solution

  1. Search C:\Windows\ for “FreeImage” to locate the DLL.

  2. Copy FreeImage.dll to:

    32-bit OS

    C:\Windows\System32\

    64-bit OS
    C:\Windows\SysWOW64\



Applies To

DocRecord 4.1.x or higher.